Privacy Policy

1. Overview

At Marielle Langlois LLC (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our Services.

2. Information We Collect

  • Personal Information You Provide: Name, email address, phone number, and any details you share when booking a session or completing our intake form (e.g., coaching goals, prior coaching experience).

  • Coaching Session Notes: We may record notes from our sessions, stored securely in Google Drive.

  • ICF Logging: If you are a coaching client, we may log your name, contact details, and coaching hours to meet International Coaching Federation (ICF) certification requirements. This information is kept confidential and may only be disclosed to ICF for credentialing audits.

  • Payment Information: Processed securely by third-party payment providers; we do not store your credit card information.

  • Website Data: Non-identifiable information such as IP address, browser type, and cookies to improve our website performance and user experience.

3. How We Use Your Information

  • To deliver coaching services.

  • To schedule sessions and communicate with you.

  • To track coaching hours for ICF credentialing.

  • To process payments.

  • To improve our website and offerings.

4. Confidentiality & Sharing

We do not sell or rent your personal information. We may share your data only:

  • With your explicit consent.

  • With trusted service providers who assist in delivering our Services (e.g., payment processors, scheduling tools).

  • If required by law, court order, or legal process.

5. Data Storage & Security

Your information is stored in secure systems (including Google Drive) with restricted access. We use secure protocols (HTTPS) to protect data in transit. While we take precautions to safeguard your information, no system can be 100% secure.

6. Cookies

We use cookies to improve your browsing experience and analyze site traffic. You can disable cookies in your browser settings, but some site features may not work properly.

7. Your Rights

You have the right to:

  • Request access to your data.

  • Request corrections or deletion.

  • Withdraw consent for data use at any time.

To exercise your rights, contact us at [Your Email Address].

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated Effective Date.